Slots Dispatch

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Slots Dispatch Average ratng: 7,8/10 2200 votes
  • More control of your resources means more profit for your bottom line. Easily measure and analyze slot floor events to better manage response times and service bottlenecks.
  • Powerful customer service tools that fit in the palm of your hand. Gain a competitive edge and increase customer loyalty with a desktop or wireless assistant that provides alerts for customer requests.
  • Optimize your staff with real-time displays of your on-duty personnel. With continual updates of your employee activity, you can know who is available to help, who is en-route to help a customer, who is currently helping a customer and who is on break.
  • Always stay connected. With a variety of informational displays available at a glance, supervisors, hosts, floor attendants and beverage servers can instantly attend and respond to your players from anywhere on the floor.

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Dispatch

The Electronic Dispatch Board's (EDB) seven day view is a great way to see when dispatches are scheduled, how long they should take and find available slots in your schedule for new dispatches. Using this view makes it is easy to identify potential scheduling conflicts before they occur and reschedule them. ServicePower's Dispatch Software streamlines the field service dispatch process by automatically assigning the most qualified technician for each job. With seamless integration across an Employed, Third-Party, and Blended Workforce, our Dispatch Software helps you. Automated Real-Time Dispatch:Slot Dispatch System interfaces with casino gaming systems to capture ongoing alerts on an automatic, real-time basis. These alerts are automatically queued and displayed on employee handhelds based on predefined criteria. System displays pertinent data on the handheld. Respond to Slot Floor Events in Real Time Monitor service requests in real-time to maximize service delivery Prioritize the order of service requests and auto-assign a team member based on location, skill and schedule Understand what is happening on your slot floor in real-time to optimize staffing levels.

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Slots Dispatch Jobs

  • Slot Machine Work Order Generation and Management: TIMS allows configurable automated tilt criteria work order generation as well as real time manual work orders.
  • Real Time and Archived Machine Failure Reporting: TIMS provides slot machine problem analysis by failure category, by machines with most failures and by slot machine failure history.
  • Slot Repair Staff Activity and Productivity Reporting: TIMS provides accountability and increased visibility into slot technician activity.
  • Return on Investment: TIMS provides potential ROI related to staffing optimization, reduction in tilt instances and player interruptions and better managed machine up-time.